Return Policy

All special orders, sale items, bikes, and trikes are final sale.

Returns and exchanges on all other merchandise are accepted for 21 days from date of purchase, when accompanied by an original invoice. Merchandise must be unused, unworn, and in the original packaging. Items that are opened, damaged, or do not have a receipt may be denied refund or exchange.

Returns from orders made through PerennialCycle.com must be processed within 21 days from the original ship date. Web returns require an authorization from a sales staff member, available by calling 612-827-8000 or emailing inquiry (at) perennialcycle (dot) com. For your privacy, we do not retain credit card information after a web order has been completed and shipped. If requesting a return, be prepared to provide your credit card number in order to receive a refund. Refunds will be made in full in the form of original payment whenever possible. Shipping fees, however, are not refundable. If your order was shipped via FREE SHIPPING, your refund will be in the amount of the merchandise total less the shipping fee paid on your behalf. We ask that you ship any goods you are returning via trackable mail such as USPS Priority Mail service, UPS, or FedEx. Except in cases of shipping errors or damaged merchandise, you are responsible for the cost of return shipping.

Perennial Cycle reserves the right to deny any return/exchange based on the condition of the merchandise. Perennial Cycle reserves the right to modify its exchange and return policy.